1. Responsibility for content
Before uploading, merchants must hold sufficient rights, licenses, and permissions for video, audio, music, text, trademarks, products, and the image or voice of people portrayed. Modifying a file, naming the source, or finding it publicly available does not create permission to use it.
2. Prohibited content
Illegal, fraudulent, or misleading content; content that violates copyright, trademarks, privacy, or image rights; sexual exploitation, child abuse, illegal violence, hate, or harassment; malware, phishing, or attempts to bypass security, billing, or Shopify systems; and content that violates Shopify policies or laws applicable to the store and its audience.
3. How to report
Send a report to [email protected]. Identify the content and store, provide the URL, explain the right involved, and include enough information for review. Do not send more personal information than necessary.
4. Review and measures
LEKRON LLC may preserve minimum evidence, request information, pause delivery of disputed content, and notify the merchant when permitted. Measures consider urgency, safety, validity, recurrence, and the possibility of correction. The merchant may provide authorization or a response.
5. Violations
Confirmed violations may lead to content suspension, access revocation, or termination, without limiting additional measures required by law. Shopify hosting a file does not require Cliqvi to continue delivering it.